Support
Do you have any issue with the plugin you have purchased? We are here to help.
We offer support via e-mail or chat on working days. We do not provide phone support.
We try to respond to your inquiries as soon as possible, the majority of e-mails is dealt with within 48 hours.
Before contacting our support, try the following steps that might help:
Read the documentation
Our plugins come with detailed documentation. Read it through and check the plugin settings.
Update
Update the WordPress core, all plugins and active template, if you haven’t done it already.
Deactivate third-party plugins
Turn off all plugins not provided by WooCommerce and the plugin purchased at Toret.net.
Change your template to default
Activate one of the WordPress default templates (Twenty Nineteen, Twenty Fifteen, or Twenty Fourteen).
Have you tried all of the above and are still experiencing issues with the plugin?
Let us know at:
podpora@toret.cz
Your e-mail should include the following:
Name of the plugin you need help with.
Order ID.
A detailed description of the error.
Screenshot of your active plugins in WordPress.
In case of a more complicated issue, the support may ask you to provide the access to the WordPress administration, or FTP.
